Problem Library
I Have a Problem Library
Find your problem. Understand what’s happening. Try a few safe things.
Technology doesn’t always explain itself. Browse common technology problems in plain English, learn what may be causing them, and find out when it’s time to get help.
Try: slow computer · printer · Wi-Fi · scam · iPhone · email
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Common Technology Problems
Choose a category or search for the problem you’re experiencing.
💻 Computer Problems
16 helpful guides covering common questions and safe first steps.
Browse this section →🌐 Wi-Fi & Internet
12 helpful guides covering common questions and safe first steps.
Browse this section →🖨️ Printers & Scanners
7 helpful guides covering common questions and safe first steps.
Browse this section →📱 Phone & Tablet Problems
14 helpful guides covering common questions and safe first steps.
Browse this section →🆕 New Device Setup
6 helpful guides covering common questions and safe first steps.
Browse this section →🚨 Scams & Online Safety
19 helpful guides covering common questions and safe first steps.
Browse this section →👵 Senior Technology Help
1 helpful guides covering common questions and safe first steps.
Browse this section →Problem Library
💻 Computer Problems
Helpful, plain-English answers to common computer problems.
Why Does My Computer Show a Blue Screen?
Learn safe first steps for this common technology problem.
Why Does My Computer Keep Freezing?
Learn safe first steps for this common technology problem.
Why Does My Computer Keep Restarting?
Learn safe first steps for this common technology problem.
Why Is There No Sound on My Computer?
Learn safe first steps for this common technology problem.
Why Is My Computer So Slow?
Learn safe first steps for this common technology problem.
Why Is My Computer Making a Strange Noise?
Learn safe first steps for this common technology problem.
Why Won’t My Computer Turn On?
Learn safe first steps for this common technology problem.
How Do I Back Up My Computer?
Learn safe first steps for this common technology problem.
Why Aren’t My Keyboard or Mouse Working?
Learn safe first steps for this common technology problem.
Why Won’t My Program Open?
Learn what to check when a computer program will not open, including restarting, updates, permissions, and one-app problems.
How Do I Know If My Computer Needs to Be Replaced?
Wondering whether to repair or replace your computer? Learn the signs that replacement may make more sense and when repair is worth trying.
Why Won’t My Computer Recognize My USB Device?
Learn safe first steps for this common technology problem.
Why Won’t Windows Update?
Learn what to check when Windows Update will not install an update, gets stuck, or keeps showing the same update.
Why Is My Computer Overheating?
Learn what can cause excessive computer heat and what you can safely check before the problem gets worse.
Why Is My Computer Storage Full?
Understand what is using your computer storage and what you can safely do before deleting important files.
Why Won’t My Computer Connect to Wi-Fi?
Find out why one computer may have trouble connecting to Wi-Fi and what you can safely try.
Problem Library
🌐 Wi-Fi & Internet
Helpful, plain-English answers to common Wi-Fi and internet problems.
How Do I Change My Wi-Fi Password?
Learn safe first steps for this common technology problem.
Why Does My Internet Say “Connected, No Internet”?
Learn safe first steps for this common technology problem.
Why Is My Internet Slower at Night?
Learn safe first steps for this common technology problem.
Why Is My Internet So Slow?
Learn safe first steps for this common technology problem.
What Is a Mesh Wi-Fi System? Do I Need One?
Learn safe first steps for this common technology problem.
Why Won’t My New Device Connect to Wi-Fi?
Learn safe first steps for this common technology problem.
Why Won’t My Phone Connect to Wi-Fi?
Learn what to check when your phone will not connect to Wi-Fi, including the password, signal, router, and internet service.
How Do I Restart My Router?
Learn safe first steps for this common technology problem.
Do I Need a Wi-Fi Extender?
Learn safe first steps for this common technology problem.
Why Does My Wi-Fi Keep Disconnecting?
Learn what can cause Wi-Fi to keep disconnecting and what you can safely check on your devices, router, and home network.
Why Is My Wi-Fi So Slow?
Learn what can cause slow Wi-Fi, including weak signal, router problems, busy networks, and problems with one device.
Why Does Wi-Fi Work in One Room but Not Another?
Learn safe first steps for this common technology problem.
Problem Library
🖨️ Printers & Scanners
Helpful, plain-English answers to common printer and scanner problems.
Why Can’t My Computer Find My Printer?
Learn safe first steps for this common technology problem.
How Do I Print From My Phone?
Learn safe first steps for this common technology problem.
Why Is My Printer Printing Blank Pages?
Learn what to check when a printer feeds paper but prints blank pages, including ink, toner, settings, and print-head issues.
Why Does My Printer Say Offline?
Learn safe first steps for this common technology problem.
Why Won’t My Printer Connect to Wi-Fi?
Learn safe first steps for this common technology problem.
Why Won’t My Printer Print?
Learn safe first steps for this common technology problem.
How Do I Scan a Document or Picture to My Computer?
Learn safe first steps for this common technology problem.
Problem Library
📱 Phone & Tablet Problems
Helpful, plain-English answers to common phone and tablet problems.
Why Won’t My Apps Update?
Learn safe first steps for this common technology problem.
Why Won’t My Bluetooth Device Connect?
Learn safe first steps for this common technology problem.
I Accidentally Deleted My Pictures. Can They Be Recovered?
Learn safe first steps for this common technology problem.
Why Isn’t My Email Sending or Receiving?
Learn safe first steps for this common technology problem.
How Do I Get My Email on My Phone?
Learn safe first steps for this common technology problem.
I Forgot My Email Password. What Should I Do?
Learn safe first steps for this common technology problem.
Why Is My Phone Battery Dying So Quickly?
Learn safe first steps for this common technology problem.
Why Can’t I Make or Receive Phone Calls?
Learn safe first steps for this common technology problem.
Why Does My Phone Keep Restarting?
Learn safe first steps for this common technology problem.
Why Is My Phone So Slow?
Learn safe first steps for this common technology problem.
Why Is My Phone Storage Full?
Learn safe first steps for this common technology problem.
Why Can’t I Send Pictures From My Phone?
Learn safe first steps for this common technology problem.
How Do I Make the Text Bigger on My Phone?
Learn how to make text easier to read on an iPhone or Android phone using built-in display and accessibility settings.
Why Won’t My Phone Charge?
Learn safe first steps for this common technology problem.
Problem Library
📦 New Device Setup
Helpful, plain-English guides for setting up new devices and moving your information.
How Do I Set Up a New Computer?
Learn safe first steps for this common technology problem.
How Do I Set Up My New Phone?
Learn safe first steps for this common technology problem.
How Do I Set Up a New Printer?
Learn safe first steps for this common technology problem.
How Do I Set Up a New Tablet?
Learn the basic steps for setting up a new tablet, connecting it to Wi-Fi, securing it, and moving your information.
How Do I Transfer My Files and Pictures to a New Computer?
Learn safe first steps for this common technology problem.
How Do I Transfer My Files and Pictures to a New Phone?
Learn safe first steps for this common technology problem.
Problem Library
🛡️ Scams & Online Safety
Helpful, plain-English answers for common scams, account safety, and online security questions.
Is This Apple Security Warning Real?
Learn safe first steps for this common technology problem.
Someone Claiming to Be My Bank Called Me. What Should I Do?
Did someone claiming to be your bank call unexpectedly? Learn how to spot a bank scam, protect your information, and safely contact your bank.
I Clicked a Suspicious Link. What Should I Do?
Learn safe first steps for this common technology problem.
Is My Computer Infected With a Virus?
Learn safe first steps for this common technology problem.
Someone Hacked My Facebook. What Should I Do?
Learn safe first steps for this common technology problem.
I Gave a Scammer My Password. What Should I Do?
Learn safe first steps for this common technology problem.
Someone Wants Gift Cards. What Should I Do?
Learn safe first steps for this common technology problem.
Is This Google Security Warning Real?
Learn safe first steps for this common technology problem.
Someone Claiming to Be Microsoft Called Me. What Should I Do?
Learn safe first steps for this common technology problem.
Is This Microsoft Virus Warning Real?
Learn safe first steps for this common technology problem.
How Do I Protect My Online Accounts?
Learn simple ways to protect email, banking, social media, and other online accounts from scams and unauthorized access.
Someone Wants Remote Access to My Computer. What Should I Do?
Learn safe first steps for this common technology problem.
Is This Email a Scam?
Learn safe first steps for this common technology problem.
Is This Text Message a Scam?
Learn safe first steps for this common technology problem.
Why Am I Getting Strange Pop-Ups? Could They Be a Scam?
Learn safe first steps for this common technology problem.
I Think I Was Scammed. What Should I Do?
Learn safe first steps for this common technology problem.
What Is Two-Factor Authentication?
Learn what two-factor authentication means, how it protects your accounts, and how to use security codes safely.
Someone Wants My Verification Code. What Should I Do?
Learn safe first steps for this common technology problem.
How Do I Know If a Website Is Legitimate?
Learn safe first steps for this common technology problem.
Problem Library
👵 Senior Technology Help
Helpful, plain-English guides for common technology questions.