Why Does My Printer Say Offline?
When a printer says "Offline," your computer or phone is having trouble communicating with it.
What’s happening?
When a printer says "Offline," your computer or phone is having trouble communicating with it.
The printer can be turned on and still show as offline.
Common causes
- Printer lost its Wi-Fi connection
- Computer or phone is on a different network
- Printer is turned off
- Temporary connection problem
- Print job is stuck in the queue
- Printer is displaying an error
Things you can safely try
- Check the printer's display for an error message.
- Make sure the printer is powered on.
- If it is wireless, check that the printer is connected to Wi-Fi.
- Make sure your computer or phone is connected to the same Wi-Fi network.
- Restart the printer.
- Restart your computer or phone.
- Check the printer's print queue.
Open the printer's print queue from the printer settings and see whether a document is stuck waiting to print.
Stop here
If the printer displays a hardware error, repeated paper-feed problem, or another problem you don't understand, stop before making advanced changes.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
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