How Do I Use Video Calling?
Learn the basics of video calling so you can stay connected with family and friends using a phone, tablet, or computer.
What’s happening?
Video calling lets you see and talk with family, friends, doctors, organizations, and other people from your phone, tablet, or computer.
Popular services include FaceTime, Zoom, Google Meet, and Microsoft Teams. The exact steps can vary depending on which service you're using.
Common call problems
Video calls can be difficult when:
- The app isn't installed or updated
- The camera or microphone isn't working
- The internet connection is weak
- The wrong account is being used
- Camera or microphone permissions are turned off
- The person you're calling is using a different service
- You aren't sure how to join the meeting
Things you can safely try
- Find out which video-calling service the other person is using.
- Open the official app or meeting link provided by someone you trust.
- If you're joining a scheduled meeting, follow the invitation's instructions.
- Make sure you're connected to Wi-Fi or have a reliable internet connection.
- Allow the app to use your camera and microphone if your device asks for permission.
- Check that your camera and microphone are not muted or turned off.
- If you can't hear the other person, check your device's volume and make sure the correct speaker is selected.
- If they can't hear you, check that your microphone isn't muted and that the app has microphone permission.
- If your camera isn't working, check that the camera isn't covered and that the app has permission to use it.
- Try a test call before an important appointment or family call.
- Keep your device plugged in or well charged during a longer call.
If someone sends you an unexpected video-call link, verify who sent it before opening it.
Stop here
Don't install unfamiliar software or give remote access to someone just because they say it is necessary for a video call.
If you're unsure which app or link you're supposed to use, ask the person you're calling to confirm the service through a method you already trust.
Never give an unexpected caller remote access to your device just because they claim they are helping you make a video call. Use the official app and contact people you know through a trusted method.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
Get Technology Help