How Do I Set Up My New Phone?
Setting up a new phone usually involves connecting to Wi-Fi, signing into the correct account, transferring information, updating the phone, and checking important settings.
What’s happening?
Setting up a new phone can involve transferring contacts, pictures, videos, messages, apps, calendars, and other information from your old phone.
The exact process depends on whether you're moving between iPhones, Android phones, or different types of phones.
Common causes of setup problems
- The phones use different systems
- The correct Apple or Google account isn't available
- There isn't enough storage
- The transfer was interrupted
- Some apps or information don't transfer automatically
- The old phone was erased too soon
Things you can safely try
- Charge both phones.
- Connect the new phone to Wi-Fi.
- Sign in with your Apple or Google account when prompted.
- Use the phone's official transfer or setup process when available.
- Transfer important information, such as contacts, pictures, videos, messages, apps, and calendars.
- Install available updates.
- Set up a screen lock and other security features.
- Set up a backup for important information.
- Check your important information on the new phone before doing anything to the old phone.
Some passwords, app data, settings, or other information may not transfer automatically.
Stop here
Do not erase your old phone yet.
Keep it available until you've confirmed that your important pictures, contacts, messages, and other information are safely on the new phone.
If something important appears to be missing, stop before resetting or disposing of the old phone.
Do not erase the old phone until you have confirmed that important information is available on the new phone or in a reliable backup.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
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