Someone Wants Remote Access to My Computer. What Should I Do?
Remote access allows another person to control or view your computer from somewhere else.
What’s happening?
Remote access allows another person to control or view your computer from somewhere else.
How these scams work
- Someone calls or messages and says your computer has a problem.
- The person asks you to install remote-access software.
- The person wants to see your screen or control your computer.
Remote access can be useful when you intentionally ask a trusted technician for help. However, an unexpected person asking for remote access is a major warning sign.
Common warning signs
Be cautious if someone unexpectedly:
- Calls and says your computer has a virus
- Claims to be from Microsoft or another technology company
- Tells you to install remote-access software
- Asks you to read a code to them
- Wants to control your mouse or screen
- Pressures you to act immediately
- Requests payment after gaining access
What you should do
- Don't install remote-access software because of an unexpected call, email, or pop-up.
- Don't give an unexpected caller a remote-access code.
- Don't allow someone you don't trust to control your computer.
- If you need technical help, contact a trusted technician using contact information you found independently.
- If you already allowed remote access, disconnect from the session if you can safely do so and stop communicating with the person.
Stop here
If someone is pressuring you to give them control of your computer, stop.
Don't provide passwords, verification codes, banking information, or payment information.
If you already gave someone remote access, avoid using the computer for sensitive activities until it can be checked and get help securing your computer and important accounts.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
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