How Do I Transfer My Files and Pictures to a New Phone?
Learn how to move pictures, contacts, messages, and other important information to a new phone while keeping the original information safe.
What’s happening?
Moving to a new phone can involve transferring contacts, pictures, videos, messages, apps, and other information.
The best transfer method depends on the phones you're moving between, such as iPhone to iPhone, Android to Android, or between different types of phones.
Common transfer problems
- The phones use different operating systems
- The transfer process was interrupted
- There isn't enough storage on the new phone
- The correct Apple or Google account isn't being used
- Some apps or information don't transfer automatically
- The old phone was erased too soon
Things you can safely try
- Charge both phones.
- Connect both phones to Wi-Fi when the transfer process requires it.
- Make sure you know the Apple or Google account information used on the phones.
- Use the official transfer or setup process provided by the phone manufacturer.
- Allow the transfer to finish completely.
- Check your important information on the new phone, including contacts, pictures, videos, messages, and calendars.
- Keep the old phone available until you're certain everything important transferred successfully.
Keep in mind that passwords, app data, settings, and other information may transfer differently depending on the phones and the individual apps.
Stop here
Don't erase, reset, trade in, or dispose of your old phone yet.
If important information is missing after the transfer, stop before making permanent changes to the old phone.
Do not erase, trade in, or factory-reset the old phone until you have confirmed your important information is safely available on the new phone or backed up elsewhere.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
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