Why Can’t I Make or Receive Phone Calls?
Call problems can come from weak cellular coverage, settings, account issues, a temporary network problem, or the phone itself.
What’s happening?
Problems making or receiving phone calls can be caused by cellular signal, phone settings, your carrier, the SIM or eSIM, or a temporary software problem.
Common causes
- Weak or unavailable cellular signal
- Airplane Mode is turned on
- Focus or Do Not Disturb settings may affect notifications or ringing
- Carrier outage
- Account problem
- SIM or eSIM problem
- Software issue
Things you can safely try
- Check your cellular signal.
- Make sure Airplane Mode is turned off.
- Check your Focus or Do Not Disturb settings if your phone is not ringing or notifying you about calls.
- Restart the phone.
- Try calling a different person.
This can help determine whether the problem affects one number or calls generally.
- Check whether texting or mobile data works.
- Think about whether anything recently changed, such as a new SIM, phone update, carrier change, or account change.
Stop here
Don't change advanced cellular or network settings unless you understand what they do.
If several services stopped working at the same time, the problem may involve your carrier or account.
If the phone displays an emergency or safety message, follow the phone manufacturer's guidance. Do not install unknown apps claiming to repair cellular service.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
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