Someone Claiming to Be Microsoft Called Me. What Should I Do?
An unexpected caller claiming to be Microsoft and saying your computer has a virus is a common technology-support scam pattern.
What’s happening?
Someone may call unexpectedly and claim to be from Microsoft because your computer has a virus, security problem, or other issue.
How these scams work
- A scammer may pretend to be Microsoft support.
- The caller may claim your computer has a virus or a serious problem.
- The caller may try to get remote access, payment, passwords, or security codes.
An unexpected call like this is a common tech-support scam.
The caller may try to convince you to install software, give them remote access, provide information, or make a payment.
Common warning signs
Be cautious if the caller:
- Says your computer has a virus
- Claims your Microsoft account has been hacked
- Tells you to install software
- Wants remote access to your computer
- Asks for your password or verification code
- Requests payment
- Pressures you to stay on the phone
- Tells you not to contact anyone else
What you should do
- Don't give the caller remote access to your computer.
- Don't provide your password or verification code.
- Don't make a payment because of the unexpected call.
- Hang up if you are uncomfortable or believe it is a scam.
- If you are concerned about your Microsoft account, contact Microsoft through its official website or normal account settings instead of using information provided by the caller.
- If you already installed remote-access software or allowed the caller to control your computer, stop using the computer for sensitive activities until you can get help checking and securing it.
Stop here
Don't let an unexpected caller pressure you into taking actions you don't understand.
If you already gave the caller information or remote access, stop communicating with them and get help securing the computer and affected accounts.
If an unexpected message, pop-up, or caller is pressuring you to pay, call a number, install software, or share a code, do not follow those instructions until you have verified the situation independently.
🚨 Microsoft or another legitimate company should not become trustworthy simply because the caller knows your name or appears to know something about your computer.
Still having trouble?
You don’t have to figure it out alone.
LoTyde Tech Assistance provides friendly, patient technology help for residents throughout Indiana County and surrounding communities.
If you’ve tried the basic troubleshooting steps and still need help, we’re here to help.
Get Technology Help