LOTYDE TECH ASSISTANCE

Care Plan Terms & Conditions

Complete details for the LoTyde Tech Care Plan.

What's Included

3 Hours of Service Every Month

Your Care Plan includes 3 hours of eligible LoTyde Tech service every billing month. Those hours may be applied toward eligible in-home assistance, out-of-home device work, and fixed service packages. Fixed packages use assigned hour equivalents (for example, Basic Device Refresh = 2 hours, Complete Computer Refresh = 3 hours, Windows Install/Reinstall = 2.5 hours, Virus & Malware Cleanup = minimum 2 hours). Other hourly work uses actual time worked. Parts and materials are always billed separately. Unused hours do not roll over.

IMPORTANT: The Care Plan does NOT make all services free.

The membership covers only the benefits and included service time specifically stated in these terms. Diagnostics and pickup/return are free with your Care Plan. Eligible out-of-home repair labor draws from the same 3 included monthly service hours. Parts, materials, products, accessories, software, third-party services, and other non-included costs are billed separately when applicable. Unused included hours do not roll over.

Use your 3 hours however you need:

Three separate 1-hour appointments
One 2-hour appointment + one 1-hour appointment
One 3-hour appointment
Any combination totaling up to 3 hours

Appointments longer than 1 hour must be scheduled in advance. Unused service hours do not roll over into the next billing period.

Priority Scheduling

Care Plan members receive priority when scheduling service appointments. Priority scheduling does not guarantee a specific appointment date or time and is subject to LoTyde Tech availability.

Brief Phone Support

Brief phone support for quick questions and guidance; extended troubleshooting may require a service call.

Device Setup & Troubleshooting

Care Plan members can receive help with everyday technology problems, device setup, troubleshooting, and general technology assistance during their included service time or at the applicable member rate after included hours are used.

Care Plan Member Rate

Once your 3 included service hours for the month have been used:

$40 / HOURAll additional service is only $40/hour for Care Plan members.

There is NO $50 first-hour charge for Care Plan members. Additional service is billed in 30-minute increments at $20 per half hour.

Travel Fees

Standard LoTyde Tech travel fees apply to Care Plan members unless otherwise agreed upon in advance.

What the Care Plan Does Not Cover

The $99 monthly membership covers LoTyde Tech service time and the benefits listed above.

Out-of-home repair coverage not include the cost of:

Replacement computers, phones, tablets, or other devices
Computer parts or components
Cables, chargers, or accessories
Software purchases
Software subscriptions
Third-party services
Other products purchased for or on behalf of the customer

These costs are the customer's responsibility and are billed separately when applicable.

See How Much You Save

Savings below are based on individual 1-hour service visits at the standard $50 first-hour rate. This comparison does not mean a 2- or 3-hour standard appointment costs $50 per hour.

Individual 1-Hour Visits	Standard Price	Care Plan	Savings
1 Visit	$50	Included	$50 value
2 Visits	$100	Included	$100 value
3 Visits	$150	Included	$51 savings
4 Visits	$200	$139 total	$61 savings
5 Visits	$250	$179 total	$71 savings
6 Visits	$300	$219 total	$81 savings

1 Visit

Standard$50

Care PlanIncluded

$50 value

2 Visits

Standard$100

Care PlanIncluded

$100 value

3 Visits

Standard$150

Care PlanIncluded

$51 savings

4 Visits

Standard$200

Care Plan$139 total

$61 savings

5 Visits

Standard$250

Care Plan$179 total

$71 savings

6 Visits

Standard$300

Care Plan$219 total

$81 savings

Flexible Service Hours

Your Care Plan is designed around your needs. You don't have to schedule three separate appointments.

Option 1: Three 1-hour appointments
Option 2: One 2-hour appointment + one 1-hour appointment
Option 3: One scheduled 3-hour appointment

As long as your total service time does not exceed 3 hours during the billing period.

Payment Options

Mailed check
Card on file

Members using a card on file must complete LoTyde Tech's separate payment authorization form.

Payment Policy

Monthly Care Plan payment is due each month.

For mailed checks: Payment must be received by the 5th of the applicable month. If payment has not been received by the 5th, the Care Plan will be terminated for that individual.

For cards on file: If the scheduled membership payment is declined and payment is not successfully received by the 5th of the applicable month, the Care Plan will be terminated for that individual.

Cancellation

Cancel anytime.

Membership remains active through the end of the current billing period.

Unused service hours are not refundable and do not carry over after cancellation.

Late Cancellations & No-Shows

Appointments canceled with less than 24 hours' notice or missed without notice may result in the scheduled service time being deducted from the Member's included service hours.

If the Member has already used their included hours, the applicable additional-service charge may apply.

LoTyde Tech may waive this policy at its discretion for emergencies or other reasonable circumstances.

Customer Data & Privacy

Providing technology services may require LoTyde Tech to access devices, accounts, files, settings, or other information.

LoTyde Tech will only access information reasonably necessary to perform the requested service.

Customers remain responsible for providing necessary passwords or access.

LoTyde Tech will not intentionally retain customer passwords or access credentials longer than reasonably necessary to perform the requested service.

Customers should not provide passwords or access credentials unless they are necessary for the requested service.

Data Backups & Data Loss

Customers are responsible for maintaining appropriate backups of important personal data unless backup services are specifically requested and separately agreed upon.

LoTyde Tech takes reasonable care when performing services. However, technology service can involve risks including data loss, corruption, hardware failure, software failure, malware, operating-system issues, or other unforeseen problems.

Customers should maintain current backups before service whenever reasonably possible.

Membership Terms

Care Plan membership is for the individual enrolled customer.
Membership may not be transferred or shared with another person unless LoTyde Tech agrees otherwise.
3 eligible technology service hours are included during each billing period.
eligible out-of-home packages and repairs draw from your included monthly hours instead of a separate dollar allowance.
Parts and materials are always billed separately.
Unused included hours does not roll over to the next billing period.
Included hours must be used during the applicable billing period.
Unused hours do not roll over.
Included hours may be combined into longer appointments when scheduled in advance.
Additional service is $40/hour for members after the included 3 hours are used.
Standard travel fees apply unless otherwise agreed upon.
Products, equipment, parts, software, subscriptions, and third-party costs are not included.
Priority scheduling is subject to LoTyde Tech availability.

Changes to the Care Plan

LoTyde Tech may modify Care Plan pricing or membership terms with reasonable advance notice.

Any material change to the monthly membership fee will not take effect until the customer has been notified and given an opportunity to cancel before the new rate applies, unless otherwise required or permitted by law.

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Out-of-home repair hours

Use your included hours for eligible repairs

These service-hour amounts count toward the same 3 included hours each billing month. Parts and materials are billed separately.

Basic Device Refresh

2 hours from your monthly balance.

Complete Computer Refresh

3 hours from your monthly balance.

Windows Installation / Reinstallation

2.5 hours from your monthly balance.

Virus & Malware Cleanup

Minimum 2 hours. More time may be needed for complex infections and is deducted from available hours; additional eligible service is billed at the member rate when included hours are exhausted.